Last updated: 25 August 2026
TPG Design Limited respects your privacy and is committed to protecting your personal information.
This privacy notice explains what information we may collect about you, why we use it, how we keep it secure, who we may share it with, and the rights you have under UK data protection law.
It applies to information collected through www.tpg-design.com, as well as information you provide to us when you contact us, enquire about our services, become a client or otherwise communicate with TPG Design Limited.
1. Who we are
TPG Design Limited is the controller responsible for the personal information covered by this privacy notice.
TPG Design Limited
58 Kings Farm Avenue
Richmond
Surrey
TW10 5AB
United Kingdom
Registered in England and Wales: 04403861
Email: tpg@tpg-design.com
Website: www.tpg-design.com
If you have a question about this privacy notice or how we handle your personal information, please contact us using the email address above.
If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information is available at ico.org.uk.
We would appreciate the opportunity to address your concerns first, so please contact us if there is anything you think we can resolve.
2. The information we may collect
Personal information means information relating to an identified or identifiable individual.
Depending on how you interact with us, we may collect and use the following types of information.
Identity and contact information
This may include:
- your name
- business or organisation name
- job title
- postal or business address
- email address
- telephone number
Enquiry and communication information
This may include information you provide when:
- contacting us through the website
- emailing or telephoning us
- requesting information or a proposal
- discussing a project with us
- providing feedback
- communicating with us during an ongoing client relationship
Client and project information
If you become a client, we may process information required to plan, provide and manage our services.
This could include:
- project briefs
- website content
- documents and files
- website or hosting information
- technical access information
- correspondence
- project decisions and approvals
- information about your business, services and customers
Where possible, we ask clients not to provide personal information that is unnecessary for the work being undertaken.
Financial and transaction information
If you purchase services from us, we may process information relating to:
- invoices
- payments
- transactions
- accounting records
We do not normally store payment card details ourselves.
Technical and website information
When you visit our website, certain technical information may be collected automatically.
This can include:
- IP address
- browser and device information
- operating system
- pages visited
- referral source
- approximate geographic information
- dates and times of visits
- website interaction and usage information
Some of this information may be collected through cookies or similar technologies. Please see our separate Cookie Policy for more information.
Marketing information
Where applicable, we may record:
- whether you have asked to receive communications from us
- your communication preferences
- whether you have unsubscribed from marketing
3. Information we do not normally collect
TPG Design does not normally need to collect special category personal information such as information concerning:
- racial or ethnic origin
- political opinions
- religious or philosophical beliefs
- trade union membership
- genetic or biometric information
- health
- sex life or sexual orientation
We also do not normally collect information relating to criminal convictions or offences.
Please avoid sending this type of information to us unless it is genuinely necessary for a particular project and has been agreed with us in advance.
4. How we collect information
We may collect information in several ways.
Information you provide directly
For example, when you:
- submit a website enquiry
- email us
- call us
- request a quotation
- become a client
- provide project information
- subscribe to communications
- provide feedback
Information collected automatically
Our website and supporting technology may collect technical and usage information through:
- cookies
- analytics
- security systems
- web server logs
- similar technologies
Where consent is required for non-essential cookies or similar technologies, these will not be activated until you have made your choice.
Information from third parties or publicly available sources
In some circumstances we may receive business contact information from:
- referrals
- professional contacts
- publicly available business websites
- directories
- social networks such as LinkedIn
- analytics and technology providers
We will only use this information where we have a lawful reason to do so.
5. How and why we use your information
We only use personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include:
Responding to enquiries
We use your contact details and the information you provide to respond to questions, discuss potential projects and provide quotations or proposals.
Our lawful basis will normally be taking steps at your request before entering into a contract or our legitimate interests in responding to business enquiries.
Providing services to clients
We use client and project information to provide website design, development, SEO, content, digital marketing, support and associated services.
Our lawful basis will normally be performance of our contract with you or our legitimate interests in delivering services to a business or organisation you represent.
Managing our client relationships
We may use information to:
- communicate about projects
- provide support
- manage accounts
- maintain project records
- notify clients about relevant service matters
- manage payments and invoices
This is generally necessary for performance of a contract, compliance with legal obligations, or our legitimate interests in running and managing our business.
Managing and improving our website
We may use technical and usage information to:
- operate our website
- maintain security
- diagnose technical problems
- understand website usage
- improve content and usability
- measure website performance
Depending on the technology involved, our lawful basis may be legitimate interests or consent.
Business administration and legal obligations
We may process information where necessary for:
- accounting
- taxation
- fraud prevention
- record keeping
- insurance
- legal claims
- regulatory requirements
Our lawful basis may be compliance with a legal obligation or our legitimate interests in protecting and administering the business.
Marketing
We may occasionally send relevant information about TPG Design, our services, content or other business updates where:
- you have consented to receive them; or
- we are otherwise permitted to do so under applicable electronic marketing rules.
You can unsubscribe from marketing communications at any time.
6. Use of artificial intelligence and AI-assisted tools
TPG Design uses modern digital tools as part of its work, and this may include artificial intelligence and generative AI services.
AI-assisted tools may be used for activities such as:
- research
- planning
- summarising information
- drafting and editing content
- analysing website or marketing information
- generating ideas
- organising project information
- technical assistance
- improving workflows
Where personal information is involved, we aim to use only the information reasonably necessary for the task.
We do not intentionally submit sensitive personal information to generative AI systems unless there is a clear reason to do so and appropriate safeguards are in place.
Where practical, information may be removed, reduced, anonymised or generalised before AI tools are used.
AI-generated or AI-assisted material used in our professional work remains subject to human review and judgement.
TPG Design does not currently use artificial intelligence to make solely automated decisions about website visitors or clients that have legal or similarly significant effects on them.
If this changes, we will update this privacy notice and provide any additional information required by law.
7. Sharing personal information
We do not sell your personal information.
We may share information with trusted suppliers and service providers where this is reasonably necessary to operate our business or provide services.
Depending on the work being undertaken, these may include providers of:
- website hosting
- domain names
- email and productivity software
- cloud storage
- accounting software
- website analytics
- website security and monitoring
- customer relationship management
- website development platforms
- content and design software
- artificial intelligence services
- backup and technical support services
- professional services such as accountants, insurers or legal advisers
Examples of technology providers we may use can include Google, Microsoft, WordPress, Squarespace, Cloudflare and other specialist suppliers.
The particular suppliers used can change as technology and our services evolve.
We expect service providers handling personal information on our behalf to protect that information and use it only for appropriate purposes.
We may also disclose information where required by law, regulatory authorities, HM Revenue & Customs, courts, law enforcement or other competent authorities.
If TPG Design Limited, or substantially all of its assets, were sold, transferred or reorganised, relevant personal information may be transferred as part of that process subject to appropriate safeguards.
8. International transfers
Some of the technology and cloud services we use operate internationally.
This means personal information may occasionally be stored or processed outside the United Kingdom.
Where a restricted international transfer of personal information takes place, we take reasonable steps to ensure that an appropriate mechanism is in place.
Depending on the country and service provider, this may include:
- UK adequacy regulations
- the UK Extension to the EU-US Data Privacy Framework where applicable
- the UK International Data Transfer Agreement
- the UK Addendum to approved EU Standard Contractual Clauses
- another safeguard or exception permitted under UK data protection law
You can contact us if you would like further information about the safeguards relevant to a particular transfer.
9. Keeping information secure
We take reasonable technical and organisational measures to protect personal information against:
- loss
- misuse
- unauthorised access
- alteration
- disclosure
- destruction
Measures may include access controls, secure accounts, encryption where appropriate, backups, security software, password protection and limiting access to information to those who reasonably need it.
No website, email system or internet transmission can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we hold.
Where required by law, we will notify affected individuals and the ICO of qualifying personal data breaches.
10. How long we keep information
We do not keep personal information for longer than reasonably necessary.
The appropriate retention period depends on:
- why we collected the information
- the nature of our relationship with you
- contractual requirements
- legal and regulatory requirements
- accounting and taxation obligations
- whether information may be needed to establish, exercise or defend legal claims
As a general guide:
Enquiries
Information relating to enquiries that do not become client projects will generally be retained only for as long as reasonably necessary for follow-up and business record purposes.
Client records
Core client, project and correspondence records may be retained for the duration of the relationship and for an appropriate period afterwards.
Financial records
Certain accounting and transaction information will normally be retained for at least six years where required for UK tax and accounting purposes.
Website development files and backups
During a website project we may temporarily hold copies of websites, databases, content, images or related files.
Once a website has been completed and handed over, working copies and backups held specifically for development purposes may be deleted when they are no longer reasonably required, subject to any separate support, hosting or maintenance arrangement.
Clients remain responsible for ensuring appropriate ongoing backups of websites under their control unless backup services form part of an agreement with TPG Design.
Anonymised information
Information that has been genuinely anonymised so that it can no longer identify an individual may be retained and used for longer periods.
11. Your data protection rights
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:
- the right to be informed about how your information is used
- the right to access personal information we hold about you
- the right to ask us to correct inaccurate information
- the right to request deletion of your information in certain circumstances
- the right to ask us to restrict processing in certain circumstances
- the right to object to certain types of processing
- the right to data portability in certain circumstances
- the right to withdraw consent where processing is based on consent
- rights relating to certain automated decisions
You also have an absolute right to object to the use of your personal information for direct marketing.
To exercise your rights, email tpg@tpg-design.com.
We may need to ask for information to verify your identity before acting on a request.
There is normally no charge for exercising your data protection rights, although the law allows organisations to charge a reasonable fee or refuse certain requests where they are manifestly unfounded or excessive.
We aim to respond to valid requests within the time limits required by data protection law.
12. Marketing communications
You can ask us to stop sending marketing communications at any time.
You can:
- use the unsubscribe link included in marketing emails where provided; or
- email tpg@tpg-design.com.
Opting out of marketing will not prevent us from sending service-related communications concerning an existing project, contract or client relationship.
We do not sell personal information to third parties for marketing.
13. Third-party websites
Our website may contain links to websites, services or platforms operated by other organisations.
We are not responsible for the privacy practices of those organisations.
If you follow a link to another website or service, we recommend reading its own privacy information.
14. Changes to this privacy notice
We may update this privacy notice from time to time to reflect:
- changes to our services
- changes to the technology we use
- changes to data protection law
- changes to regulatory guidance
The latest version will be published on this website with the date it was last updated.
Contact
If you have any questions about this privacy notice or how TPG Design handles personal information, please contact:
TPG Design Limited
58 Kings Farm Avenue
Richmond
Surrey
TW10 5AB
Email: tpg@tpg-design.com
